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Definitive VoiceXML |
Definitive VoiceXML was written to bridge the knowledge gap between the disparate worlds of telephony engineering and enterprise computing. Most VoiceXML books are written like any other programming book on a new technology-a few example programs and lots of command reference material -- and don't provide the depth of information needed for telephony applications. Enterprise information system developers traditionally know very little about the nuts-and-bolts problems of developing a voice application, while telephony application developers rarely understand enterprise information systems. To successfully develop voice applications, technology professionals will need to become proficient in both disciplines. With this book, readers will learn in detail about the VoiceXML language, how it can be used to develop enterprise-level voice applications, and how to integrate VoiceXML with other enterprise technologies. The audience will also learn about other related voice processing technologies and how to they are used with VoiceXML. This will be one of the first books to cover the completed vxml 2.0 specification, which is still in the final stages before its release.
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Publisher:
Prentice Hall PTR
Authors:
Adam Hocek, David Cuddihy
Release Date: 2002-11-21
ISBN/EAN: 0130463450 / 9780130463456
New Price: n.a. /
Used Price: $350.65 /
Collectible Price: n.a.
Buy
it Now!
Average Rating: 5.0
Number of
Reviews: 2 |
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| Superior book on VoiceXML and Voice Technologies | Rating: | | I seldom write reviews for books on Amazon, but I just had to do it for this excellent book. This book is by far the best resource for building enterprise caliber voice applications. I have purchased 5 other VXML books and none of them delivers the information that this book does. This book not only delivered the content I needed, but it's comprehensive and deals with complex issues in a simplified fashion. The real highlights of this book are Chapters 4 and 5. Chapter 4 explains Enterprise applications, possible architectures for dealing with state, and interacting with a backend. Chapter 5 deals with more of a deployment and physical architectural angle. Get it for those two chapters alone. The only thing that I found missing was techniques for versioning a voice application (No not the CVS source-code control type versioning). I mean having the same backend server provide different content to the same voice browser and techniques on structuring your application to smoothly transition from one set of content to another. For example, the voice browser cache is full of old static content - how can I gracefully switch to new content without forcing a dump of the existing cache through the HTTP headers or some other external mechanism - It has to do with using relative pathing beneath the application root document for vxml scripts and static content. Some information about Browser to Browser interactions might also be nice - but I recognize the VBI specs are just emerging. Anyway, anyone thinking of building a real voice application with speech recognition and integration to backend applications and data should definitely add this book to their library. It has helped me tremendously. Two thumbs up! | | Total Votes: 6, Helpful Votes: 6, Date: 2003-10-29 | | | | One of my better tech book buys | Rating: | | This book is really two books in one. A VXML tutorial and an overview of all the technologies used to build voice applications. The authors, in the overview portions, have presented detailed information yet have made it manageable enough to allow the reader to gain a good hold of the material without getting lost in the detail. Where the book really stands out though is in the VXML tutorial. The tutorial is written in a layered fashion in which the basic concepts are presented before moving on to the next more advanced feature. At each step an example is used to help make the concepts concrete. I loved the fact that the authors never underestimate the my intelligence nor did they seek to impress the me with their advanced knowledge. I was very happy to find this in a recently published technical book. I was able to move quickly though the tutorial building on the example presented. I bought the book hoping to come up to speed on new voice application technologies having been out of that field for many years. The book has done that and I consider it one of my better tech book buys. | | Total Votes: 4, Helpful Votes: 4, Date: 2003-02-07 | | |
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