Useful Books and Software

New Price: $13.67 / Used Price: $12.44

As the explosive ECRM (Electronic Customer Relationship Management) methodology comes into its own, every business dealing with customers electronically is learning that no matter what size the business, retaining customers is the key to long-term financial success. By bringing together marketing, sales, service, and other divisions with state-of-the-art electronic customer relationship management tools, companies are able to learn about their customers' behavior and customize their products or services to meet each and every customer's unique requirements. They will be able to reduce the cost of sales while simultaneously increasing customer loyalty.

By following the best practices of web-based customer communications strategies, developing a business process devoted to customer loyalty, and putting the necessary infrastructure in place, companies will be able to:

*leverage the Internet to increase customer loyalty and increase profits
*identify the best and most appropriate customer relationship marketing practices
*attract the most loyal prospects and customers
*serve customers via multiple levels of interaction, contact, and dialogue-building,
*simplify interactions in order to increase loyalty
*retain the most profitable customers by anticipating and meeting their specific and unique needs

Publisher: Dearborn Trade
Author:
Release Date: 2000-10
ISBN/EAN: 0793140331 / 9780793140336

New Price: $4.99 / Used Price: $3.01

Rapp and Martin show how Max-E-Marketing can put measurable responses from valued customers at the heart of the marketing process to maximize sales, both online and offline. They describe proven techniques for using Internet technology to more effectively target, acquire, and maintain long-term relationships with valued customers.

New Price: $20.00 / Used Price: n.a.

Check out the supplemental website! www.DrakeDirect.com/OptimalDM/



"Destined to be the definitive guide to database marketing applications, analytical strategies and test design."

- Brian Kurtz, Executive Vice President, Boardroom Inc., 2000 DMA List Leader of the Year and DMA Circulation Hall of Fame Inductee

"This book is well written with interesting examples and case studies that both illustrate complex techniques and tie the chapters together. The level of detail and treatment of statistical tools and methods provides both understanding and enough detail to begin to use them immediately to target marketing efforts efficiently and effectively. It is perfect for a course in database marketing or as a handy reference for those in the industry. "

"This book should be studied by all who aspire to have a career in direct marketing. It provides a thorough overview of all essential aspects of using customer databases to improve direct marketing results. The material is presented in a style that renders even the technical subjects understandable to the novice direct marketer"

"Finally, practical information on database marketing that tackles this complex subject but makes it clear enough for the novice to understand. This book serves as more than a primer for any senior manager who needs to know the whole story. As one who has spent over 20 years of his career involved in publishing and database marketing, I have a real appreciation for how difficult it is to explain the finer points of this discipline, while keeping it understandable. This book does that admirably. Well done!"

"This book is especially effective in describing the breadth and impact of the database marketing field. I highly recommend this book to anyone who has anything to do with database marketing! -- works in or with this dynamic area."

"Ron Drozdenko and Perry Drake have written a guide to database marketing that is thorough and that covers the subject in considerable depth. It presents both the concepts underlying database marketing efforts and the all-important quantitative reasoning behind it. The material is accessible to students and practitioners alike and will be an important contribution to improved understanding of this important marketing discipline. "

"I think it is a terrific database marketing book, it’s got it all in clear and logical steps. The benefit to the marketing student and professional is that complex database concepts are carefully developed and thoroughly explained. This book is a must for all marketing managers in understanding database issues to successfully manage and structure marketing programs and achieve maximum results. "

"An excellent book on the principles of Direct Marketing and utilization of the customer database to maximize profits. It is one of the best direct marketing books I have seen in years in that it is broad with specific

examples. I am going to require new hires to read this (book) to get a better understanding of the techniques used in Database Marketing."

"This is an amazingly useful book for direct marketers on how to organize and analyze database information. It’s full of practical examples that make the technical material easy to understand and apply by yourself. I strongly recommend this book to direct and interactive marketers who want to be able to perform professional database analyses themselves, or be better equipped to review the work of analysts. "

- Pierre A. Passavant, Professor of Direct Marketing, Mercy College and Past Director, Center for Direct Marketing, New York University

"The most useful database marketing reference guide published today. The authors do an excellent job of laying out all the steps required to plan and implement an effective database marketing strategy in a clear and concise manner. A must have for academics, marketing managers and business executives."

- Dave Heneberry, Director, Direct Marketing Certificate programs, Western Connecticut State University and Past Chair, Direct Marketing Association

"This book is essential for all direct marketers. It serves as a great introduction to the technical and statistical side of database marketing. It provides the reader with enough information on database marketing and statistics to effectively apply the techniques discussed or manage others in the environment "

Ronald G. Drozdenko, Ph.D., is Professor and Chair of the Marketing Department, Ancell School of Business, Western Connecticut State University. He is also the founding Director of the Center for Business Research at the Ancell School. He has more than 25 years of teaching experience. The courses he teaches include Strategic Marketing Databases, Interactive/Direct Marketing Management, Product Management, Marketing Research, and Consumer Behavior. He is collaborating with the Direct Marketing Education foundation to develop a model curriculum for universities pursing the area of interactive or direct marketing. Working with an advisory board of industry experts, he co-developed the Marketing Database course in model curriculum.

Dr. Drozdenko has co-directed more than 100 proprietary research projects since 1978 for the marketing and research and development of several corporations, including major multinationals. These projects were in the areas of strategic planning, marketing research, product development, direct marketing, and marketing database analysis. He also has published several articles and book chapters. He holds a Ph.D. in Experimental Psychology from the University of Missouri and is a member of the American Marketing Association, the Society for Consumer Psychology, and the Academy of Marketing Sciences. He is also the co-inventor on three U.S. patents.

Perry D. Drake has been involved in the direct marketing industry for nearly 15 years. He is currently the Vice President of Drake Direct, a database marketing consulting firm specializing in response modeling, customer file segmentation, lifetime value analysis, customer profiling, database consulting, and market research. Prior to this, Perry worked for approximately 11 years in a variety of quantitative roles at The Reader’s Digest Association, most recently as the Director of Marketing Services.

In addition to consulting, Perry has taught at New York University in the Direct Marketing Master’s Degree program since Fall, 1998, currently teaching "Statistics for Direct Marketers" and "Database Modeling." Perry was the recipient of the NYU Center for Direct and Interactive Marketing’s "1998-1999" Outstanding Master’s Faculty Award. Perry also lectures on testing and marketing financials for Western Connecticut State University’s Interactive Direct Marketing Certificate Program. Along with Ron, he is collaborating with the Direct Marketing Education Foundation to develop a model curriculum for universities pursuing the area of interactive or direct marketing.

Perry earned a Masters of Science in Applied Statistics from the University of Iowa and a Bachelor of Science in Economics from the University of Missouri.

The book evolved from an outlined developed by an advisory board of industry experts that was established by the Direct Marketing Educational Foundation. Contemporary direct marketing and e-commerce could not exist without marketing databases. Databases allow marketers to reach customers and cultivate relationships more effectively and efficiently. While databases provide a means to establish and enhance relationships, they can also be used incorrectly, inefficiently, and unethically. This book looks beyond the temptation of the quick sale to consider the long-term impact of database marketing techniques on the organization, customers, prospective customers, and society in general. Ron Drozdenko and Perry Drake help the reader gain a thorough understanding of how to properly establish and use databases in order to build strong relationships with customers. There is not another book on the market today that reveals the level of detail regarding database marketing applications - the how's, why's and when's.

Features/Benefits:

Draws on numerous examples from real businesses

Includes applications to all direct marketing media including the Internet

Describes in step-by-step detail how databases are developed, maintained, and mined

Considers both business and social issues of marketing databases

Contains a sample database allowing the reader to apply the mining techniques

Offers access to comprehensive package of academic support materials

New Price: $40.00 / Used Price: $28.10

This book gives you the essential tips and tools to effectively create a brand name for yourself and use the Internet to tell the world about it. You'll discover: *What personal branding is, why you need it, and how to use it to further your goals *The best ways to determine the perfect brand image and the methods for hammering home that image so it makes the most impact in the least amount of time *Effective online and offline strategies for branding your image and identity onto the computer screens and into the consciousness of the masses

You may be asking, “Why do I need to brand myself online? How does it benefit me?” The answer is that branding allows you to take control of your online identity and influence the impression that people have of you, which helps you accomplish the following objectives: *Establish yourself as an expert in your field *Connect with like-minded people on a large scale *Focus your energies on feeding your life's purpose *Build a solid reputation within your industry *Become self-employed doing something you enjoy (or gain credibility and be in a better position to land the job you really want) *Increase your notoriety and improve your perceived value in the marketplace *Develop your circle of influence within a business niche *Earn praise and recognition from a growing number of people who embrace your message *Become a celebrity in your chosen field

If you're an artist, branding helps you connect your name with your technique and attract more (and more paying) fans. If you're a Web designer, branding allows you to mix your attitude and distinct perspective with your technical skills so more people hire you. If you're a writer, branding paves the way to reaching a loyal readership without having to kiss the, err…feet of a major publisher.

Poor Richard's Branding Yourself Online not only explains why you will benefit from establishing a personal brand; it also explains how you determine your brand identity. Here are a few questions to ask yourself: What are your personal strengths and weaknesses? What are you passionate about? What are you knowledgeable about? What solutions do you provide?

Once you have learned how to effectively position yourself, define your focus, and develop a “fan-club mentality,” the author delves into ways of promoting the brand you. You'll find out how to: *Maximize e-mail for brand delivery—there's more to it than just creating a signature file *Design your Web site for brand impact, includes tips on content, design, and interactivity *Exploit the e-zines and Web sites of others *Publish e-books and e-mail newsletters to distribute your message *Brand by networking in mailing lists, discussion forums, message boards, and other online avenues

Throughout the book are examples of people who have successfully branded themselves. Appendix A, “Online Success Stories,” offers a Q&A with some of the most well-known personalities on the Internet. These examples provide insight and inspiration, and illustrate the following: *They build trust by conducting themselves honestly and with integrity. *They are clear about who they are and what they offer; they have a consistent theme. *They use repetition to maintain visibility and create familiarity. *They are available—it is easy to contact them and they respond within a reasonable amount of time. *They touch people by inspiring them, revealing personal experiences, taking a stand on an issue, etc. *They teach people with free articles, resources, and information on their Web site. *They exploit third-party endorsements and awards.

In advertising terms, branding is the image created in the minds of people when they see or hear a name, product, or logo. With all of the competition on the Internet, companies realize the critical importance of corporate branding. They understand that people are more likely to buy from a company they know or recognize. The same holds true for individuals.

The Internet provides an excellent, cost-effective tool to gain recognition, whether you want to become a celebrity or expert in your field, or simply hope to promote a business, idea, or cause.

If you're looking for a book on corporate branding, look elsewhere. If you seek low-cost, high-impact tactics to establish a rock-solid identity for yourself online, this is the resource you need.

Personal branding is the process of individuals making themselves known experts?and it is more important than ever in the current economy where individuals move quickly from job to job and industry to industry. This book explains how to use the Internet to quickly and inexpensively become an authority in any chosen field?maintaining a personal Web site, distributing free articles, getting listed in directories and databases, publishing e-mail newsletters, and much more. All who are selling a product or service, looking for a job, or trying to increase their network of contacts will benefit from the Internet branding methods offered here in geek-free language.

Publisher: Independent Publishers Group
Author: Bob Baker
Release Date: 2001-06-15
ISBN/EAN: 1930082142 / 9781930082144

New Price: $22.95 / Used Price: $4.07

New Price: $32.48 / Used Price: $3.50

New Price: $19.95 / Used Price: $21.87

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